Turbopass - support for your booking
Booked your Hamburg City Pass through Turbopass? Their team helps with payment, delivery of the pass, cancellation and changing the start date. Have the booking number from your confirmation email ready.
Contact
Got a question about your booking or the Hamburg City Pass? Here are the right people to contact.
Question about your booking
Support for bookings made via our partner Turbopass
Question about the city
Hamburg Tourismus helps with sights, HVV public transport and events
Hamburg Tourismus - city & public transport
The city's official tourist information. The right address for questions about sights, opening hours, HVV public transport and events in Hamburg. For the City Pass itself, Turbopass is responsible.
- Email: [email protected]
- Phone: +49 40 300 51 701